It’s the little things that can make a company go from bad to worse in their consumers eyes. Great article.
http://www.mint.com/blog/trends/problem-customer-01202011/
Some advice.
For me, number four is the worst. Once they test my patience, I step my game up a notch. You want to make it harder for me to complain, then get ready for an earful.
simply three cents 
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