What the head of every company should read. 50 times.

It’s the little things that can make a company go from bad to worse in their consumers eyes. Great article.

http://www.mint.com/blog/trends/problem-customer-01202011/

Some advice.

For me, number four is the worst. Once they test my patience, I step my game up a notch. You want to make it harder for me to complain, then get ready for an earful.

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