Monthly Archives: September 2011

Ten Years Ago

I had just quit my temporary job in Pennsylvania just before Labor Day and I was focusing on getting a job in Manhattan. I would waitress at night and look for jobs and set up interviews during the day.

Ten years ago today, I had an interview in New York City, on Madison Avenue. Ten years ago tomorrow, I had another, in the Empire State Building. At nine in the morning.

On my way leaving the city on Monday, September 10, I found myself transferring trains at the World Trade Center to catch the Path Train to Newark where I would catch a New Jersey Transit train home. While walking towards the Path Train in the basement of the Trade Center, I thought to myself, I should go up to the top of the Trade Center. I haven’t been up there since I was a kid.

I  convinced myself not to take the ride up. I had a date later that night. I was getting picked up at home to head into Philly later that night. So I didn’t go to the top. I figured there would be more opportunities.

Little did I know, there wouldn’t be.


The Haimish Line

I had never heard of a Haimish Line before reading this New York Times article but after reading about it, I totally understand it.

This article points out the exact reasoning of why I enjoy staying in locally owned bed and breakfasts, and try to partake in locally owned business for tours and activities. It’s all about the local experience and the truly familial feel.

Do the boyfriend and I remember Malania and her husband, the owners of  the B&B in Arenal, Costa Rica and their kindness? Do we remmber Malania’s husband, who spoke zero English, who kindly drove us to his favorite restaurant down the road from the B&B in the pouring rain (because we didn’t yet have a rental car)? Yes.

Do we remember Alejandro, Marta, Elda and Elda’s husband at the family run B&B in El Calafate, Argentina? They repeatedly brought me fresh ice for my knee after my glacier hike and told me the word for knee so I could get a brace for my aching knee. Do we remember how Elda kept telling me I would be fine when she was booking our horseback riding excursion, and not laughing when I asked her if she would come to the hospital if I happened to get hurt? Do we remember being dropped off by the Alejandro’s brother (Elda’s husband) at the airport, not just at the curb, but inside at check-in where there were hugs and handshakes and tears? Only my tears, but still. Of course we do.

What about having breakfast in the kitchen of the family, with the family, in Monteverde, Costa Rica where Reina, the mom, easily handed the boyfriend their baby daughter while she made our eggs…straight from their neighbor’s chickens. Again, yes.

What about Zoran who picked us up in Dubrovnik and drove us to Bosnia-Hercegovina, with one other couple from London in his family’s van? He took us to a local restaurant, did the ordering and introduced us to local Bosnian fare like burek (amazing doughy goodness stuffed with cheese or sausage or spinach) and cevapcici (spicy sausage sandwiches with a red pepper paste).

 

 

Zoran was our own personal guide and because we were such a small group, he was able to take us to see several towns along the way to Mostar. He spoke about the turbulent history from an extremely personal perspective (to be fair, everyone we met in Croatia that spoke about the war, had a very personal perspective). And as he handed over all of our passports at the border, he knew we all (well three of the four of us – guess who was indifferent) coveted a stamp from Bosnia, so he asked Border Patrol in the local language to stamp each of our passports, which they did.

What about Ana and Ralph at Delta Unplugged in Tigre, Argentina? We had an amazing day with them at their home and on their boat. In fact we are still penpals.

What about the feeling at some of the wineries on the Finger Lakes where they treat you like family, and not just another taster? Yes agains.

And what about Bube and her mother in Dubrovnik? Her mother, who spoke a few words of English, was the only one there to greet us after our 13 hour expedition to get from Newark, NJ to Dubrovnik, Croatia by way of a race through the airport in Frankfurt.

Bube’s mother showed us to our cottage where we dropped our bags, and then she brought us up to her roof, for an amazing view of Dubrovnik.

Once we realized that the walk up 300 or so steps (cars were not allowed where we were going) was absolutely, positively worth it, she asked us “Drink?”

After spending ten minutes with this lovely woman, we realized that her English vocabulary was limited. Wanting to make this as easy as possible I replied, “Water?”

She replied “Beer?”

And that was that! Yet another resounding yes.

These are just a few of these memories that make me smile. You don’t, typically, have these experiences in hotels where you are one of hundreds of guests. There are very few fond memories from my time staying in hotels. Do I remember the kindness and the hospitality they had? Yes, of course. But do I remember those memories as fondly as these truly personal touches of kindness and local hospitality? No, of course not.


Holy Moly!

Check out this water. The Hudson River has been this lovely shade of brown for days now.

Am I back in Argentina? Am I in Tigre, to be exact?

Unfortunately, no. And while Tigre’s water was brown, the locals took great care to keep it clean. This water…I wouldn’t dip my toes in much less wash dishes in.

Note: In order to get the full gist of this post, you will need to click both links!


WHY don’t they wait?

Who are these people who block the door and push to get on a train or bus before people exit? Same with elevators.

Do these people not realize that they are slowing down the process by blocking the exiting passengers? And for the pushers, why? WHY WHY WHY? Don’t these pushers realize that the people exiting will actually create additional room in an already crowded space?

So they should move out of the way AND wait the TEN SECONDS to let people exit before they decide to push and shove their way on board.

Sincerely,
From someone who doesn’t push – but always seems to get pushed.

WHY Wednesday.


Texting and Driving – A Public Service Announcement

With school back in session, I just need to share an important reminder for your own safety!
 
I know people want to stay connected and for some reason, also while on the road.
 
Here’s the PSA for the day. Do not under any circumstances text while you are driving – voice to text or not. Any second your eyes are not on the road, there is cause for concern. They say texting is like drinking and driving.
 
Please please PLEASE do not text and drive ever. While you may be a good driver, what about the people who are not good drivers who are also texting? You need to be defensive and know what and who is around you on the road. Texting takes away those moments that could be used to identify whats up on the road around you.
 
Texting and driving is an accident waiting to happen. Unfortunately, most taxi drivers wear a blue tooth and spend most of their time driving you around, on the phone. Dialing is bad enough, but usually I am not in the cab when their call ends. If I ever saw one texting, or dialing, I would absolutely say something.
 
So I’m saying it to all of you, readers, please do not text and drive.
 
And if you ABSOLUTELY, POSITIVELY have to talk on the phone, pull over. The person you are talking to cannot see the traffic and activity that you see. If you were simply talking to a passenger in your car, and someone cut you off, the conversation would cut off as well. The person on the phone does not see what you see, so their talking can absolutely distract you.
 
I don’t talk to anyone in my family if they are calling me while they are driving. I tell them to call me later when they are not handling a motor vehicle. They say, well I have hands-free. I don’t like it. Not one bit.
 
Please drive safely.

Labor Day

Just as Memorial Day is seen as the unofficial start of Summer, Labor Day is seen as the unofficial end of Summer. Big sad face. Summer is my favorite holiday and I feel like this summer flew, as usual.

According to the U.S. Department of Labor’s website, “Labor Day, the first Monday in September, is a creation of the labor movement and is dedicated to the social and economic achievements of American workers. It constitutes a yearly national tribute to the contributions workers have made to the strength, prosperity, and well-being of our country.”

It’s a little odd considering the latest jobs report in the US is pretty dismal. I’m pretty sure that plenty of people would love to be ‘laboring.’


Traffic – For What?

I don’t get in many cars. When I do I find that one of my biggest peeves is sitting in traffic especially when the road just opens right back up, as if nothing caused a crazy jam. A ride that should take just under five hours took nearly eight. Yes, EIGHT.

That is just insane to me. No construction, no accident (thankfully), no merge, no nothing. Nada. Zilch. Zero. What the heck caused the jam that we were we sitting in?

I should clarify that these are paved roads, major highways and it was a holiday weekend. I expect traffic.

But to sit, and sit and, you guessed it, sit – it’s infuriating! I know the journey is half the fun but a journey where you are actually moving.

The kicker is when all of a sudden the road just opens up and there is absolutely no indication that anything had been wrong? At least give me something, let me know what had caused the delay.

What the $%^&!?


Life. Uncomplicated. Part Deux.

I know I shared some tips the other day, and since getting things done doesn’t always happen in a timely manner, here are two more…for the ladies.

Eyebrows going crazy? Miss a threading appointment? Forget to pluck? Rub a little bit of cover up over the extra hairs. It works!

Sometimes when I have big occasions I like to get a pedicure as close to the date as possible. So my existing pedicure might be holding on just a little too long. Depending on where the color is chipping, just clipping the toenails can refresh the look to hold you off a few more days. Warning: this does not always work in your favor. It may take off more of the color than you wanted!


Life. Uncomplicated.

I feel like everyone has secret tips to make life easier. If we all shared, how much easier life could be! Here are three of mine.

Tip 1: Don’t you hate when you slip on a shirt or a dress and then you realize you just got deodorant all over a perfectly good outfit? It happens to me more often than not. I learned this trick years ago. Don’t wet it. Rub the material together — just rub a clean part of the material over the part that has the deodorant. May take a minute or two of rubbing but voila!

Tip 2: Tomatoes for taco night are a must. But I find chopping tomatoes messy, annoying and tedious. And I can never get it just right. Instead I buy pre-made bruschetta at the supermarket for taco night! They are already diced and seasoned so they instantly (and more importantly, easily) add kick to the meal!

Tip 3: Don’t you hate running out the night before a trip to pick up those last-minute things? When I know I am going away, I make my list early in the week so those ‘last minute’ things are done before the night before. Since my travel toiletry bag is always ready to go, I just have to take a peek to see if I am really low on something. Best case scenario (this doesn’t always happen) — I am packed and ready to go the day before. That way the night before is just compiling the little things that need to get packed the morning of (glasses, phone charger, phone).

What makes your life easier? Feel free to share your tips in the comments below.


Impressive

Super impressed by the speedy response of one of my favorite brands, that quite unfortunately, failed me at retail last week.
 
I sent this email to customer care on Wednesday, August 24 @ 9.10 AM:

Hello,

I couldn’t wait for you to open in Rockefeller Center and now I regret my decision.
 
1 – I had a partially filled gift card and without fail, every single time I visited (4x) there was a problem with it. Eventually it worked but not before I felt like I was a hassle to the team. Once I was asked to pay with another form of payment, even though there was more than enough on the card. 

2 – Which prompted me to write today — I paid for my purchase (half with the remaining balance on my gift card and half in cash) — of course it took forever to pay so my drink was ready before I even stepped away from the register. I was handed the drink, handed my money.

Sure enough a few seconds after I walked away from the counter, my drink started to leak, and leak. The cap popped off and I was the woman holding the leaky Orange Dream Machine in the elevator. I wasn’t given any napkins, of course, so it was my receipt that I was trying to use as a makeshift napkin until I could get up to my office.

Of course in the meantime the drink was spilling – down my dress (which I had JUST picked up from the dry cleaners) and down my leg. My hands were sticky and of course I had to reach into my pocketbook for my work ID so who knows what has orange stickiness on it now. Since Orange Dream Machine is part milk product, and I hate the smell of sour milk, I now feel gross and sticky. And my day has just started.

So much for Jamba brightening my day. It has, no pun intended, completely soured it.

Perhaps I will stick with the Dunkin Donuts just next door.

I also used Twitter …

@JambaJuice soured my morning. My drink was over filled, lid popped off and #Orange Dream Machine dripped down my leg and stained my dress. 
 
I received this response to my email on Wednesday, August 24 @ 1.29 PM [less than four hours later, and I think it only took that long because they are on the West Coast]. There was no Twitter response then, or now, a week later.

Hello,

Thank you so much for taking the time to share your thoughts with us.  Although we are sorry to read about your experience, we find your feedback very helpful in that you point out specifics and give us direction as to where we need to improve.  On behalf of all of us here at Jamba Juice, please accept our sincerest apologies for the poor service and product we provided you at our Rockefeller Center location.  From what you have described, we have some additional training and coaching to perform right away.

 We have shared your feedback with our field management team for review and follow up with the members of our team at this location.  We pride ourselves on offering our customers a positive, uplifting experience.  We greatly appreciate you allowing us the opportunity to address your concerns and to make things right.

If you would please provide us with your mailing address, I would be happy to mail you a couple complimentary 16 oz. beverage cards for you to use on your next visit. More importantly, we will address these service issues right away.  

Thank you again and have a nice day!

Sincerely,

My final response:

Hi, 

Thanks for your prompt response. Because of the busy, and therefore, ideal, location, additional training is a must.

I have worked in many consumer-facing jobs, and I believe good customer service and a good product are of utmost importance. I’m glad you think so too.

Thank you for the gift cards. My address is X.

Thanks again.

I received three gift cards in the mail exactly one week later.

Way to go Jamba Juice. It’s not about getting free stuff. It’s about a solid and immediate  response. The real test is my next trip to Jamba. I’d like to avoid being that girl in the elevator (again) with the dripping drink, thanks very much.